Do you have any information about Waitrose webmail?, No need to worry if you don’t have one, because here we share some useful info about Waitrose webmail login, email setup, import and export email, reset email & password and more information.
What is Waitrose webmail ?
Waitrose webmail (John Lewis Broadband) is comes as part of the John Lewis Broadband package. It lets you send and receive emails from any internet connection, wherever you are in the world. It also gives you access to useful features, such as an address book and a free spam filter and you can log into webmail directly.
Your computer needs an IP address to connect to the Internet. This enables other computers online to find you and transmit the intro you need to view websites. Without an IP address, you will not be able to collect email or view web pages. Each time you connect randomly assign your computer an IP address unless you request otherwise.
How to Login Waitrose webmail ?
Waitrose webmail has moved to John Lewis webmail.
To access your email, please click the login button. Waitrose has changed its webmail link from webmail.waitrose.com to John Lewis webmail webmail.johnlewisbroadband.com.
Logging in to John Lewis webmail
- Your username is your full email address (including everything after the ‘@” sign).
- If you can’t find some of your folders, then click on ‘Personal Settings’, select the ‘Folders’ tab and make sure there is a tick next to the folders you are looking for.
- If your ‘Sent’ folder is empty, click ‘Personal Settings’, select ‘Special Folders’ on the left and check that the correct folder is selected next to the ‘Sent’ option.
- And if you need help familiarising yourself with the new platform then please visit Webmail help pages.
John Lewis Broadband webmail login
You must provide your username and password to login to John Lewis Broadband webmail. You can login to Waitrose webmail by following the steps below:
- Open this link webmail.johnlewisbroadband.com.
- Enter your username and password in the field.
- Click on the ‘login‘ button.
Forgot or Reset Waitrose webmail Password
When logging into My account and the John Lewis Broadband website. If you need to call Customer support they’ll ask for your username and part of your password to us find your account and identify you.
Username
Your Username is between 5-16 characters and contains only letters and numbers. The first two characters are always letters.
Forgotten your username?
Check any Waitrose emails sent to your contact address, your username should be near the top. If you don’t have access, give Customer support a call and they’ll be happy to help.
Password
Your password is between 8-16 characters long and can contain letters (uppercase and lowercase), numbers and the following symbols:. / : ; > = < ? @ [ ] ^ _ ` { | } ~.
Forgotten your password?
Fill out the forgotten password form and the Waitrose sends you a reminder (you’ll need to know your username or contact email address).
Forgotten my Password
Simply enter the email address you registered with in ‘forgotten password’ form, going through the ‘sign in or register’ link at the top of the page. They’ll send you an email containing instructions on how to reset your password. Do ensure you check your spam/junk folder as occasionally the email may end up there.
Still having problems?
If you’re still having trouble after reading this steps, give Customer support a call and John Lewis Broadband’ll be happy to help.
- The Balance, 2 Pinfold Street, Sheffield, S1 2GU
John Lewis Broadband IMAP (POP) and SMTP server settings
Incoming mail server
- Server type: mail.johnlewisbroadband.com
- Server: POP3
- Email Username: Enter your Waitrose Username
- Password: Choose your email address password, Example john@johnlewisbroadband
- Port: 110
- Display Name: Enter your full name
- Broadband username: USERNAME@john-lewis.com
Outgoing mail server
- Server type: relay.johnlewisbroadband.com
- Server: SMTP
- Email Username: Enter your Waitrose Username
- Password: Choose your email address password Example, john@johnlewisbroadband
- Port: 143
- Display Name: Enter your full name
- Broadband username: USERNAME@john-lewis.com
Configure John Lewis Broadband Email on Windows Mail
- If you are opening Windows Mail for the first time, the Email Setup Wizard will appear automatically.
- OR go to Tools in the top bar and tap Accounts.
- Click Add.
- Select E-Mail Account and click Next.
- Enter your full name or the name, when you send them email from this account.
- Click Next.
- Enter the John Lewis Broadband email account address, e.g. yourname@john-lewis.com.
- Fill in the mail server addresses field.
- Select POP3 or IMAP server for the incoming e-mail server type:
– Incoming mail server: for POP3 server, this is mail.johnlewisbroadband.com, for IMAP server this is imap.johnlewisbroadband.com
– Outgoing mail server: relay.johnlewisbroadband.com - Click Next.
- Fill in your Email username and password in the field and click Next.
- Click Finish to close the Internet Connection Wizard, and then click on the Close button.
Setup John Lewis Broadband Email on Windows Live Mail
- If you are opening Windows Live Mail for the first time, the Add Email Account window will appear automatically.
- OR click Add email account at the bottom left side of the screen.
- Fill in your account details:
– E-mail Address: Enter the email e.g. John Lewis Broadband email address
– Password: Choose your password
– Display Name: Enter your full name or the name you’d like people to see when you send them email from this account - Click Next.
- Enter your mail server address and email username:
– Server Type: Choose POP3 or IMAP for the Incoming e-mail server type
– Incoming mail server: For POP3 server, this is mail.johnlewisbroadband.com (Port: 110), for IMAP server this is imap.johnlewisbroadband.com (Port: 143)
– Login ID: Enter the email username for the address box
– Outgoing Server: relay.johnlewisbroadband.com - Click Next to continue.
- Click Finish.
How to Setup John Lewis Broadband on an iPhone ?
- First, open your main menu screen and select the settings icon.
- Then select the Mail, Contacts, Calendars menu (General, Contacts, Calendar, Phone etc..).
- Tap Add Account.
- Tap Other option when presented with a list of email providers (google, Yahoo!, AOL, Outlook.com, mobile me, Other..).
- Click Add Mail Account.
- You will then be asked to enter your name, email address, password and name (description – which is the default on the email address) for your email account.
- Once done, click Save and you are presented with the other settings page.
- You will see that you have already filled in the summary section, so now you will need to fill in the incoming server info.
- Enter imap.johnlewisbroadband.com as the incoming server name and then re-enter your username or email address and your password.
- Now it’s time to enter the outgoing server information, this is exactly the same, but make sure you use relay.johnlewisbroadband.com instead.
- Once done, you should see all the details of the server settings that you just entered.
- Click on the save button.
- You will be presented with an SSL error, which you should say ‘Yes’.
- If things go wrong, you have to go through all the settings manually.
- Select Outbound server information.
- John Lewis Broadband outgoing server settings.
- Selecting Advanced Options gives IMAP access to advanced features that enable you to link iPhone folders to folders on your John Lewis Broadband Mail Server.
- Remember that if you leave the settings on the iPhone to remove items from the server.
- It will not be available for download on your main computer, so in most cases, it will be more practical to configure the iPhone so that it does not remove anything from the server.
- You can then delete emails using your computer’s email client or the John Lewis Broadband webmail interface.
Configure Waitrose webmail on Windows Live Mail 2011
- If you use Windows Live Messenger or other Windows Live services, you may see a message asking if you want to sign in using your Windows Live ID and click No.
- If you are opening Windows Live Mail 2011 for the first time, the Add Your Email Accounts window will appear automatically.
- OR Go to the Accounts tab and click the Email button on the toolbar.
- Fill in your account details:
– Email address: Enter the John Lewis Broadband address (yourname@john-lewis.com) or a hosted domain address (yourname@yourdomain.co.uk)
– Password: Choose the password
– Display Name for your sent messages: enter your full name, when you send them email from this account - Click Next.
- Enter your mail server addresses and email usernames.
- Incoming Server information:
– Server Type: Choose POP or IMAP server for the Incoming e-mail server type
– Server address: For POP server, this is mail.johnlewisbroadband.com, for IMAP server this is imap.johnlewisbroadband.com
– Authenticate using: You can make sure this says Clear text
– Logon user name: Enter the email username for the address you’re setting up - Outgoing server information:
– Server address: Enter relay.johnlewisbroadband.com - Click Next to continue.
- Click Finish.
Setup John Lewis Broadband Email in Microsoft Outlook 2003
- If this is the first time you have opened Outlook 2003, the Outlook 2003 Startup window welcome will appear automatically. Click Next twice.
- OR go to Tools in the top bar and click Email Accounts option.
- Click Add a new email account and click on the Next button.
- Choose either POP3 or IMAP and click Next.
- Fill in your account details:
– Your name: Enter your name, when you send them email address
– Email address: Enter the John Lewis Broadband address (yourname@john-lewis.com) or a hosted domain address (yourname@yourdomain.co.uk)
– User name & Password: Enter the username and password with your email account address
– Incoming mail server: - for POP3 server, this is mail.johnlewisbroadband.com, for IMAP server this is imap.johnlewisbroadband.com
– Outgoing mail server (SMTP): Enter relay.johnlewisbroadband.com - Press Next when you’ve finished entering these details.
- Click Finish.
How to Setup Waitrose webmail on Outlook 2007 ?
- If this is the first time you have opened Outlook 2007, the Outlook 2007 Startup window welcome will appear automatically.
- Click Next twice.
- OR go to Tools in the top bar and click Email Accounts option.
- Make sure the Email tab is selected and click New.
- Manually configure server settings or additional server types.
- And click Next.
- Tap Microsoft Exchange, POP3, IMAP or HTTP and click Next.
- Fill in your account details:
– Your name: Enter your name, when you send them email address
– Email address: Enter the John Lewis Broadband address (yourname@john-lewis.com) or a hosted domain address (yourname@yourdomain.co.uk)
– Account type: Choose POP3 or IMAP server from the dropdown list
– Incoming mail server: - for POP3 server, this is mail.johnlewisbroadband.com, for IMAP server this is imap.johnlewisbroadband.com
– Outgoing mail server (SMTP): Enter relay.johnlewisbroadband.com
– User name & Password: Enter the username and password with your email account address - Click Next when you have finished entering these details.
- There are no more settings in webmail account to enter so click Finish.
How to Setup John Lewis Broadband on Outlook 2010 ?
- If you are opening Outlook 2010 for the first time, a welcome will automatically appear on the Outlook 2010 startup window.
- Click Next twice.
- OR click the File tab, make sure Info is selected from the left menu and click Add Account.
- Manually configure server settings or additional server types.
- And click Next.
- Tap Internet E-mail and click Next.
- Fill in your account details:
– Your Name: Enter your name, when you send them email address
– E-mail Address: Enter John Lewis Broadband address (yourname@john-lewis.com.com) or a hosted domain address (yourname@yourdomain.co.uk)
– Account Type: Choose POP3 or IMAP server from the dropdown list
– Incoming mail server: - for POP3 server, this is mail.johnlewisbroadband.com, for IMAP server this is imap.johnlewisbroadband.com
– Outgoing mail server (SMTP): Enter relay.johnlewisbroadband.com
– User name & Password: enter the username and password with your email account address - Click Next button, when you’ve finished entering these details.
- Outlook will now test the settings you entered.
- Click Close when it’s finished.
Setup John Lewis Broadband Mail on Mozilla Thunderbird
- If this is the first time you’ve opened Mozilla Thunderbird, the Mail Account Setup window will appear automatically.
- OR Go to File on the top bar and select Mail Account.
- Fill in your name, email address and password:
– Your Name: enter your full name, when you send them email from this account
– Email Address: enter the John Lewis Broadband email address you’re setting up
– Password: choose the password - Click Continue.
- Thunderbird will try and find your mail settings, this will not work so you will need to enter them manually:
– Username: Enter the username and password for the email address
– Incoming: Enter mail.johnlewisbroadband.com or imap.johnlewisbroadband.com, if you want to setup an IMAP server account
– Outgoing server: Enter relay.johnlewisbroadband.com, if you’ve set up a John Lewis Broadband email account before you’ll be able to choose it from the dropdown list - Click Re-test Configuration.
- Thunderbird will take a minute to check the settings you entered.
- Click the Create Account button.
- You’ll see a warning screen like the one below, unfortunately mail servers don’t support encryption so to continue you’ll need to tick ‘I understand’ the risks and click Create Account.
- Click on tools on the top bar and tap Account Settings.
- Select Outgoing Server (SMTP) on the left side menu, tap Default SMTP Account (relay.johnlewisbroadband.com).
- The Server Name should be relay.johnlewisbroadband.com.
- And the Port should be 25.
- You can sure Connection Security is set to None.
- Change the authentication method to an authentication, this username will gray the box so you cannot edit it.
- Click OK once you’ve finished entering these details.
- That’s everything you need to do, click OK again to finish.
- Click Get Mail and your email will be downloaded to your Inbox.
Configure John Lewis Broadband Mail on Outlook Express
- If this is the first time you’ve opened Outlook Express, the Internet Connection Wizard will appear automatically.
- OR go to Tools in the top bar and tap Accounts.
- Click Add, then Mail, this will launch the Internet Connection Wizard.
- Enter your full name or the name you’d like people to see when you send them email from this account and click Next.
- Enter the John Lewis Broadband email account address, e.g. yourname@john-lewis.com.
- Fill in the mail server address.
- Choose POP3 or IMAP server from the dropdown box:
– Incoming mail server: For POP3 server, this is mail.johnlewisbroadband.com, for IMAP server this is imap.johnlewisbroadband.com
– Outgoing mail server: Enter relay.johnlewisbroadband.com - Click Next.
- Fill in your Email username and password in the field.
- Don’t tick Log on using Secure Password Authentication (SPA).
- Click Next to continue.
- Click Finish to close the Internet Connection Wizard and then click Close to get back to your Inbox.
How to Changing John Lewis Broadband webmail settings ?
To change the settings for your webmail account, click the ‘Personal Settings’ link in the top right of your screen:
There are various options you can choose from the left hand menu:
- User Interface
Here you can choose the language you use in webmail, set your timezone, and choose how many messages to show per page. - Mailbox View
Whether to show a preview of messages, change the time delay to mark the message as read, how to handle receipt requests, whether to show messages in threads and how often to check automatically for new messages. - Composing Messages
Choose whether to use plain text or HTML by default for the message, set your autosave options, spell check options, and set your signature options. - Displaying Messages
To show HTML or plain text messages, choose whether to load images for HTML messages and show attached images. - Address Book
If you send messages to the same people on a regular basis, you can add them to the address book. - Special Folders
Special folders are used to handle sent items, junk folders, drafts and deleted items. If you’re using imap, you’ll need to use these folder names to match webmail settings. - Server Settings
Choose how to deal with the messages you are sending and set your maintenance options.
Contact support and Email on Waitrose (John Lewis Broadband)
Sales enquiries
- Contact us by phone
– Phone: 0800 022 3300
– Hours: Mon to Fri: 8am – 8pm, Sat: 9am – 7pm and Sun: 9am – 6pm
Existing customers
- Manage your account online
– Log in to My account. - Contact us by phone
– 0800 022 3300 - Customer service, 24 hours a day, 7 days a week
– Technical support, available all day every day - If you have your username and password it will be easy to help you quickly.
– All calls to 0800 numbers are free from landlines and mobiles.
By post
- John Lewis Broadband
The Balance
2 Pinfold Street
Sheffield
S1 2GU
Other Contact Number
| Department | Number |
| Sales | 0800 022 3300 |
| Customer support | 0800 022 3300 |
| Technical support | 0800 022 3300 |
| Cancellations | 0800 022 3300 |
| Landlines and Mobiles | 0800 numbers are free |
Making a complaint
At John Lewis Broadband, they’re committed to providing outstanding customer service. But they know that things can go wrong and there may be times when you feel haven’t given you the service you expect.
If you’re unhappy with the products or services you’ve received or you’ve got a problem you’d like us to sort out, please let know in writing so they can put things right.
What is Waitrose ?
John Lewis Broadband service is provided by Plusnet, which offers slightly cheaper deals for similar speeds. Unlike John Lewis, Plusnet also offers one-month and 18-month contracts and the contract for these services is between you and Plusnet plc.
The Consumer Price Index rate of inflation published by the office will increase the cost of broadband, line rental, call plan and call charges from March 2022 national figures in January of that year plus 3.9%.
What Services does Waitrose Offer?
Waitrose is always good definitely nailed the service basics. If they are out of stock of something on the shelf, they always go and look for it.
John Lewis broadband offers simple no-nonsense packages. There are 3 packages: Unlimited Broadband, Fiber Broadband and Fiber Extra Broadband. They offer average download speeds of 10Mbps, 36Mbps and 66Mbps.
Every broadband deal includes a router and has no activation charges or usage limits. All three deals come on a 12-month contract, and you can expect price increases after 12 months standard with most other providers.
- Unlimited usage
- 10Mb average download speed
- Same price wherever you live
- Customer support 24/7
- 12-month contract
- Online security
- Phone & line
- ADSL Broadband
- Fibre Optic Broadband
- Calls package
- TV
- Mobile phones
- BT Sport
- John Lewis e-gift card
- Router and Evening and Weekend call
- No activation charges
- Voicemail included
- Sky Sports
- Activation included
- Telephone Preference Service included
Read Also: How to use Plusnet webmail?